Terms of service

These Terms of Service (“Terms”) govern your access to and use of the Covent platform, including our website, applications, and related services (collectively, the “Service”). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

“You” or “Customer” refers to the individual or entity using the Service. “We,” “us,” or “Covent” refers to Covent LLC, a Wyoming limited liability company.

Covent is a software-as-a-service platform designed for real estate professionals. The Service provides tools for property research, investor prospecting, communication (including SMS, voice calls, and email), listing pipeline management, and related analytics.

The Service is a tool. You are solely responsible for how you use it and for ensuring your use complies with all applicable laws, regulations, and industry standards.

Covent offers free tools, document generators, and downloadable resources (collectively, “Lead Magnets”), including but not limited to the Contract Builder and Creative Finance Analyzer. Your use of Lead Magnets is subject to these Terms.

Not legal advice. Lead Magnets are provided for educational and informational purposes only. No attorney-client relationship is created between you and Covent LLC by your use of any Lead Magnet. The content generated by these tools does not constitute legal advice, and you should not rely on it as such.

No warranty on generated documents. All documents, contracts, templates, and other materials generated by Lead Magnets are provided on an “as-is” basis without any warranty of any kind, whether express or implied. Covent makes no representation that generated documents are accurate, complete, legally sufficient, or compliant with applicable laws.

Real estate wholesaling compliance. Real estate wholesaling is subject to state-specific laws and regulations that vary significantly by jurisdiction and are subject to frequent change. Multiple states have enacted or amended wholesaling regulations in recent years, including but not limited to Illinois, Oklahoma, Kentucky, Nebraska, Pennsylvania, Connecticut, Maryland, Oregon, and California. You are solely responsible for determining whether your intended use of any generated document complies with the laws of your jurisdiction.

Templates only. All generated documents are templates that may not comply with your local, state, or federal laws. They are starting points for discussion with a licensed attorney, not ready-to-use legal instruments.

Consult an attorney. You must consult a licensed real estate attorney in your jurisdiction before using any document generated by a Lead Magnet in an actual transaction. Failure to do so is at your sole risk.

You must provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.

You must be at least 18 years of age to use the Service. If you are using the Service on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.

This section is critical. You must read and understand it before using any communication features of the Service.

(a) The Service provides tools that enable you to send text messages, make voice calls, and send emails to third parties. You are solely responsible for ensuring that your use of these tools complies with the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), Federal Communications Commission (FCC) regulations, and all applicable state and local telemarketing and privacy laws.

(b) Before initiating any marketing call or text message, you must obtain prior express written consent from each recipient as required by the TCPA. This consent must clearly authorize the specific type of communication and identify you or your business as the sender.

(c) You must maintain complete and accurate records of all consents obtained, including the date, time, method of consent, and the specific language agreed to by the recipient.

(d) You must honor all opt-out and do-not-contact requests. Under current FCC rules, opt-out requests must be processed within ten (10) business days. Consumers may revoke consent by any reasonable means — you may not require that opt-outs be submitted only through specific channels or keywords.

(e) You must not contact any person whose number appears on the National Do Not Call Registry unless you have a prior established business relationship or have obtained express written consent. You are responsible for scrubbing your contact lists against the National DNC Registry and applicable state registries before initiating outreach.

(f) If you use any automated or AI-generated voice features, you must disclose to recipients that they are communicating with an automated system, obtain their consent, and provide an opt-out mechanism, as required by FCC rulings.

(g) You acknowledge that TCPA violations can result in penalties of $500 to $1,500 per violation, and that a single outreach campaign could result in substantial aggregate liability. Covent does not monitor, review, or approve your communications and cannot protect you from TCPA liability.

(h) For all communications initiated using the Service, you are the party that determines recipients, contact data, content, timing, and purpose. As between you and Covent, you are the sender, initiator, and telemarketer/advertiser (as applicable under law) for legal compliance purposes.

(i) Covent acts solely as a technology service provider that transmits communications at your direction. Covent is not your law firm and does not provide legal advice. Any compliance tools, templates, or guidance in the Service are informational only and are not a guarantee of legal compliance.

(j) Message frequency and rates. Message frequency varies based on your account activity and preferences. Message and data rates may apply. Consult your wireless carrier for details about your messaging plan.

(k) Opt-out and support. Recipients of messages sent through the Service may opt out at any time by replying STOP to any message. For help, recipients may reply HELP or contact help@getcovent.com.

(l) Carrier disclaimer. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier.

If you use the Service to apply for A2P 10DLC registration or related carrier approvals, you authorize Covent to prepare, generate, revise, and submit registration materials on your behalf using the information and documents you provide, upload, or confirm. These materials may include your business profile, contact details, website content, privacy disclosures, terms links, sample messages, opt-in language, campaign descriptions, and other supporting materials reasonably requested by Twilio, The Campaign Registry, mobile carriers, vetting providers, or similar third parties.

You acknowledge that, for registration and verification purposes, Covent may create standardized or templated business web pages, policy pages, or other compliance-facing materials associated with your business or brand. These materials are intended to support carrier or vendor review, may be hosted at unique URLs, and may not fully reflect your public marketing site, current operations, or every aspect of your business. By using the A2P registration workflow, you consent to our creation and use of these materials for registration-related purposes.

You are responsible for ensuring that the business information you provide or confirm is accurate and that you have the right to authorize Covent to act as your preparer or submitter. If a registration reviewer requests clarifications, corrections, or additional information, you authorize us to use, re-submit, and supplement your materials as reasonably necessary to complete the review process.

You further authorize Covent and its service providers to analyze documents you upload for registration or identity verification, including IRS EIN letters and related business records, using automated systems and third-party vendors. You acknowledge that registration materials and supporting data may be disclosed to Twilio, The Campaign Registry, carriers, vetting providers, and other compliance vendors as needed to process, support, or maintain your registration. For more detail on how we handle this information, see our Privacy policy and SMS registration guide.

If you use the Service to send commercial email, you must comply with the CAN-SPAM Act. This includes: (a) using accurate header information and subject lines, (b) identifying messages as advertisements where required, (c) including a valid physical postal address, (d) providing a clear and conspicuous opt-out mechanism, and (e) honoring opt-out requests within ten (10) business days.

You are responsible for maintaining your own internal Do Not Call list and for honoring all requests from individuals who ask not to be contacted. You must register with and regularly scrub your contact lists against the National Do Not Call Registry maintained by the Federal Trade Commission, as well as any applicable state-level Do Not Call registries. The Service may provide tools to assist with DNC management, but the legal obligation to comply rests solely with you.

You agree not to: (a) use the Service for any unlawful purpose, including sending unsolicited communications in violation of applicable law; (b) send messages that are harassing, threatening, abusive, or fraudulent; (c) misrepresent your identity or the purpose of your communications; (d) use the Service to engage in robocalling or automated dialing to numbers without consent; (e) spoof caller ID or use deceptive caller identification; (f) circumvent any rate limits, usage caps, or technical restrictions of the Service; (g) share, resell, or sublicense your account access; (h) use the Service to compile data for purposes unrelated to your legitimate business activities.

We reserve the right to monitor usage patterns and to suspend or terminate accounts that we reasonably believe are in violation of these Terms or applicable law. This monitoring is a good-faith effort to maintain platform integrity and does not constitute an obligation or guarantee of compliance oversight.

Nothing in these Terms creates a partnership, agency, joint venture, employment, or similar relationship between you and Covent. You may not represent to any third party that Covent is the sender of your campaigns, your telemarketing agent, or your legal compliance advisor.

This section is critical. You must read and understand it before exporting data from, or integrating with, the Service. Covent’s property, investor, contact, buyer, and market data (collectively, “Platform Data”) is proprietary to Covent and is made available only for your internal, private business use.

(a) Permitted use. You may use Platform Data, including data obtained through CSV exports, reports, downloads, API responses, or any other output of the Service, solely for your own private and internal business operations. This includes contacting investors you have a legitimate interest in working with, evaluating deals, and managing your own transactions.

(b) No resale or redistribution. You may not sell, license, sublicense, rent, lease, trade, publish, share, syndicate, transfer, or otherwise redistribute Platform Data, in whole or in part, whether in original, modified, derived, or aggregated form, to any third party. This restriction applies to data obtained from any feature of the Service, including but not limited to investor prospecting exports, skip tracing results, property records, buyer lists, and market insights.

(c) No competitive use. You may not use Platform Data, the Service, or any API, feed, or other output of the Service to build, train, enrich, or operate any product, dataset, database, model, or service that competes with Covent or that is made available to third parties. You may not use Platform Data to seed, supplement, or augment a competing offering, and you may not provide Platform Data to a competitor of Covent under any circumstance.

(d) API and integration restrictions. Access to the Service through any API, webhook, integration, or programmatic interface is granted solely for use within your own business operations. You may not use the API or any integration to mirror, replicate, warehouse, or redistribute Platform Data to any third party or to any end user other than authorized users of your own account. You may not create a pipeline, feed, or downstream product that republishes or resells Platform Data. Rate limits, usage caps, and quotas are part of the API license and may not be circumvented.

(e) No scraping or automated extraction. You are strictly prohibited from scraping, crawling, harvesting, spidering, indexing, or otherwise extracting data from the Service or any Covent website by automated or manual means outside of features expressly made available for that purpose. You may not use bots, scripts, headless browsers, screen scrapers, data miners, or any other automated tool to access, copy, or collect Platform Data or Service content. This prohibition applies equally to our authenticated application, our marketing site, our storefronts, and any public-facing surface of the Service.

(f) No circumvention. You may not take any action designed to evade, disable, bypass, or work around technical, contractual, or operational measures intended to protect Platform Data or enforce these restrictions, including but not limited to rate limits, usage caps, export limits, access controls, authentication mechanisms, CAPTCHAs, or fingerprinting and bot detection. You may not coordinate with others to split, distribute, or parallelize data collection in a manner intended to defeat these measures. Use of rotating IP addresses, proxy networks, headless browsers, or multiple accounts to aggregate access beyond the limits of a single account is expressly prohibited.

(g) Detection, monitoring, and enforcement. Covent actively monitors usage patterns, export volumes, API activity, and account behavior to detect violations of this section. We use a combination of automated systems, fingerprinting, anomaly detection, and manual review. We reserve the right to investigate suspected violations, including by reviewing logs, export history, and account activity, and to share findings with law enforcement, carriers, data providers, or other affected parties where appropriate.

(h) Consequences of violation. Any violation of this section is a material breach of these Terms and may result in immediate suspension or permanent termination of your account without refund, forfeiture of wallet credits and promotional balances, revocation of API keys and integrations, and a permanent ban of the individuals, entities, and affiliates involved from accessing the Service in the future. We reserve the right to pursue injunctive relief, damages, disgorgement of profits, and attorneys’ fees, and to report violations to law enforcement and regulators.

(i) Survival. The restrictions in this Section 7.5 survive termination of your account and these Terms and continue to apply to any Platform Data in your possession after your account ends. Upon termination for a violation of this Section, you must promptly delete all Platform Data in your possession or control and, upon request, certify deletion in writing.

You agree to defend, indemnify, and hold harmless Covent, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law, regulation, or third-party right, including but not limited to the TCPA, TSR, CAN-SPAM Act, or any state telemarketing or privacy law; (d) any communication you send or initiate through the Service; (e) any data you upload, store, or process through the Service; (f) any claim by a third party that your use of the Service caused them harm.

Without limiting the foregoing, you specifically agree to indemnify and hold harmless Covent from and against any claims arising out of or related to: (g) your use or misuse of any document generated by a Lead Magnet in an actual real estate transaction; (h) any reliance on generated documents as legal advice; (i) your failure to obtain independent legal counsel before using any generated document; (j) your violation of any state or local wholesaling law, licensing requirement, or real estate regulation in connection with documents generated by the Service.

This obligation includes claims brought by message recipients, regulators, carriers, attorneys general, or other governmental authorities, including claims alleging that Covent is directly or vicariously liable for your communications. You will reimburse Covent for all resulting costs, including settlements, judgments, fines, penalties, and reasonable attorneys’ fees to the maximum extent permitted by law.

This indemnification obligation survives termination of your account and these Terms.

THE SERVICE IS PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS. COVENT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, COVENT DOES NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY DATA PROVIDED THROUGH THE SERVICE, INCLUDING PROPERTY RECORDS, CONTACT INFORMATION, OR SKIP TRACING RESULTS, IS ACCURATE, COMPLETE, OR CURRENT; (D) YOUR USE OF THE SERVICE WILL COMPLY WITH APPLICABLE LAWS OR REGULATIONS; (E) THE SERVICE WILL DETECT OR PREVENT ALL UNLAWFUL COMMUNICATIONS.

Property and contact data available through the Service originates from third-party sources including public records and licensed data providers. We do not independently verify this data and make no guarantees regarding its accuracy or completeness.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COVENT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

COVENT’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO COVENT DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Without limiting the foregoing, Covent is not liable for statutory damages, regulatory penalties, or third-party claims arising from communications that you send, schedule, or initiate through the Service, including claims asserted directly against Covent under agency, vicarious liability, or similar legal theories.

(a) Subscription fees and automatic renewal. Subscription fees are billed in advance on a monthly or annual basis at the rate specified for your selected plan. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD (MONTHLY OR ANNUALLY, AS APPLICABLE) UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. By enrolling, you authorize Covent to charge your designated payment method the then-current subscription fee at the start of each renewal period. All fees are in U.S. dollars. If you are on a free trial, your fourteen (14) day trial will automatically convert to a paid subscription at the rate displayed at enrollment unless you cancel before the trial period ends. We will send you a reminder notification at least three (3) days before your trial converts to a paid subscription. We will also send you an annual reminder that your subscription is set to automatically renew, including the current charge amount and how to cancel.

(b) Usage-based charges. The Service includes usage-based charges for SMS messages, phone calls, emails, call recordings, skip traces, and other per-unit services. These charges are deducted from your prepaid wallet balance as consumed. Current per-unit rates are displayed in the Service and in your billing settings. Usage charges are final once a communication has been initiated, regardless of delivery outcome.

(c) Wallet and auto-recharge. You may purchase prepaid credits (“wallet balance”) to fund usage-based services. If you enable auto-recharge, your default payment method will be charged automatically when your balance falls below your configured threshold. Enabling auto-recharge requires your separate, express consent and constitutes your authorization for recurring automatic charges until you disable it. You may disable auto-recharge at any time through your Account Settings without canceling your subscription. Auto-recharge transactions are final and non-refundable. You are solely responsible for managing your auto-recharge settings. Wallet credits do not expire while your account is active. Upon account closure, you may request a refund of your remaining user-purchased credit balance (minimum $5.00) within thirty (30) days. Promotional, bonus, or complimentary credits are non-refundable and have no cash value. After thirty (30) days, unclaimed credits are forfeited.

(d) A2P registration and compliance fees. Use of SMS features requires A2P 10DLC registration, which includes a one-time application fee and per-campaign registration fees. These fees cover third-party costs (The Campaign Registry, carrier vetting) and are non-refundable regardless of registration outcome. Additional recurring compliance fees imposed by carriers or regulatory bodies may be passed through at cost.

(e) Taxes. All prices exclude applicable taxes, regulatory surcharges, and government-imposed fees. You are responsible for all such taxes and levies. Where required by law, applicable taxes will be added to your invoices.

(f) Payment method. You must maintain a valid payment method on file for all paid plans. You authorize us to charge your payment method for all fees incurred under these Terms. If your payment method expires or is declined, you remain responsible for all uncollected amounts.

(g) Failed payments. If a subscription payment fails, we will reattempt the charge up to five (5) times over fourteen (14) days. During this period, your account transitions through tiered access levels: full access (Days 0–7), read-only (Days 8–14), suspension (Day 15+), and termination with data deletion (after Day 60 of suspension). You will receive email notifications at each stage. You may reactivate your account at any time before data deletion by updating your payment method and paying all outstanding balances. See our Billing policy for the complete escalation timeline.

(h) Price changes. We may modify subscription pricing, usage rates, or fee structures with at least thirty (30) days’ written notice. Price changes take effect at the start of your next billing cycle. For annual subscribers, changes take effect at the next annual renewal. The notice will include the new price, the effective date, and instructions for how to cancel if you do not agree. If you do not cancel before the price change takes effect, your continued subscription constitutes acceptance of the new price. Carrier pass-through fees (including A2P/10DLC fees and carrier surcharges) may change without advance notice, as these fees are set by third-party carriers and are outside our control.

(i) Refunds. Subscription fees, usage charges, wallet credits, and A2P registration fees are generally non-refundable. Our complete refund terms are set forth in our Billing policy, which is incorporated into these Terms by reference.

(j) Chargebacks. You must contact us at help@getcovent.com before filing any chargeback or payment dispute with your financial institution. Filing an unauthorized chargeback may result in immediate account suspension, forfeiture of wallet credits, account termination, and collection of the disputed amount plus associated fees.

(k) Billing receipts. We will send you an electronic receipt after each charge to your payment method, including the charge amount, a description of the service or credits purchased, and instructions for how to cancel or modify your subscription.

(l) Consent records. We retain records of your subscription enrollment consent, auto-recharge authorization, and auto-renewal acknowledgment for a minimum of three (3) years or one (1) year after termination of your account, whichever is longer, as required by applicable law.

You retain ownership of all data you upload or create through the Service (“Your Data”). By using the Service, you grant Covent a limited, non-exclusive license to process Your Data solely for the purpose of providing and improving the Service.

Upon request, we will provide an export of Your Data in a standard format. Upon account termination, Your Data will be retained for ninety (90) days and then permanently deleted, unless longer retention is required by law.

We may suspend or restrict your access to the Service without prior notice if: (a) your payment is overdue by more than seven (7) days; (b) you violate these Terms, our Acceptable Use Policy, or applicable law; (c) your usage poses a security risk or may harm other users or the Service; (d) your A2P registration is revoked or suspended by carriers or TCR; or (e) required by law, regulation, or court order. We will provide reasonable notice before suspension when practicable, except where immediate action is required. Suspension does not relieve you of your obligation to pay outstanding fees.

Either party may terminate these Terms at any time with thirty (30) days’ written notice. Covent may terminate your account immediately and without notice if we reasonably believe you have violated these Terms, engaged in unlawful activity, or pose a risk to the Service or other users.

Cancellation. You may cancel your subscription at any time by navigating to Account Settings and clicking “Cancel Subscription.” Cancellation is entirely self-service and does not require contacting support, calling a phone number, or completing any additional steps beyond clicking the cancel button. We will send you a cancellation confirmation email. Cancellation takes effect at the end of your current billing period; your plan features remain active until that date.

Upon termination: (a) your right to use the Service ceases at the end of your current billing period (or immediately for cause-based termination); (b) your subscription will not renew; (c) user-purchased wallet credits remain available for refund request for thirty (30) days, after which unclaimed credits are forfeited; (d) your data will be retained for ninety (90) days and then permanently deleted, unless longer retention is required by law.

Sections 7.5 (Data Resale, Redistribution, and Anti-Scraping), 8 (Indemnification), 9 (Disclaimer), 10 (Limitation of Liability), 11 (Billing and Payments), and 12 (Data Ownership) survive termination.

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising out of or related to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Wilmington, Delaware. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

If you have questions about these Terms, contact us at: help@getcovent.com