Terms of service

These Terms of Service (“Terms”) govern your access to and use of the Covent platform, including our website, applications, and related services (collectively, the “Service”). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

“You” or “Customer” refers to the individual or entity using the Service. “We,” “us,” or “Covent” refers to Covent LLC, a Wyoming limited liability company.

Covent is a software-as-a-service platform designed for real estate professionals. The Service provides tools for property research, investor prospecting, communication (including SMS, voice calls, and email), listing pipeline management, and related analytics.

The Service is a tool. You are solely responsible for how you use it and for ensuring your use complies with all applicable laws, regulations, and industry standards.

Covent offers free tools, document generators, and downloadable resources (collectively, “Lead Magnets”), including but not limited to the Contract Builder and Creative Finance Analyzer. Your use of Lead Magnets is subject to these Terms.

Not legal advice. Lead Magnets are provided for educational and informational purposes only. No attorney-client relationship is created between you and Covent LLC by your use of any Lead Magnet. The content generated by these tools does not constitute legal advice, and you should not rely on it as such.

No warranty on generated documents. All documents, contracts, templates, and other materials generated by Lead Magnets are provided on an “as-is” basis without any warranty of any kind, whether express or implied. Covent makes no representation that generated documents are accurate, complete, legally sufficient, or compliant with applicable laws.

Real estate wholesaling compliance. Real estate wholesaling is subject to state-specific laws and regulations that vary significantly by jurisdiction and are subject to frequent change. Multiple states have enacted or amended wholesaling regulations in recent years, including but not limited to Illinois, Oklahoma, Kentucky, Nebraska, Pennsylvania, Connecticut, Maryland, Oregon, and California. You are solely responsible for determining whether your intended use of any generated document complies with the laws of your jurisdiction.

Templates only. All generated documents are templates that may not comply with your local, state, or federal laws. They are starting points for discussion with a licensed attorney, not ready-to-use legal instruments.

Consult an attorney. You must consult a licensed real estate attorney in your jurisdiction before using any document generated by a Lead Magnet in an actual transaction. Failure to do so is at your sole risk.

You must provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.

You must be at least 18 years of age to use the Service. If you are using the Service on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.

This section is critical. You must read and understand it before using any communication features of the Service.

(a) The Service provides tools that enable you to send text messages, make voice calls, and send emails to third parties. You are solely responsible for ensuring that your use of these tools complies with the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), Federal Communications Commission (FCC) regulations, and all applicable state and local telemarketing and privacy laws.

(b) Before initiating any marketing call or text message, you must obtain prior express written consent from each recipient as required by the TCPA. This consent must clearly authorize the specific type of communication and identify you or your business as the sender.

(c) You must maintain complete and accurate records of all consents obtained, including the date, time, method of consent, and the specific language agreed to by the recipient.

(d) You must honor all opt-out and do-not-contact requests. Under current FCC rules, opt-out requests must be processed within ten (10) business days. Consumers may revoke consent by any reasonable means — you may not require that opt-outs be submitted only through specific channels or keywords.

(e) You must not contact any person whose number appears on the National Do Not Call Registry unless you have a prior established business relationship or have obtained express written consent. You are responsible for scrubbing your contact lists against the National DNC Registry and applicable state registries before initiating outreach.

(f) If you use any automated or AI-generated voice features, you must disclose to recipients that they are communicating with an automated system, obtain their consent, and provide an opt-out mechanism, as required by FCC rulings.

(g) You acknowledge that TCPA violations can result in penalties of $500 to $1,500 per violation, and that a single outreach campaign could result in substantial aggregate liability. Covent does not monitor, review, or approve your communications and cannot protect you from TCPA liability.

(h) For all communications initiated using the Service, you are the party that determines recipients, contact data, content, timing, and purpose. As between you and Covent, you are the sender, initiator, and telemarketer/advertiser (as applicable under law) for legal compliance purposes.

(i) Covent acts solely as a technology service provider that transmits communications at your direction. Covent is not your law firm and does not provide legal advice. Any compliance tools, templates, or guidance in the Service are informational only and are not a guarantee of legal compliance.

(j) Message frequency and rates. Message frequency varies based on your account activity and preferences. Message and data rates may apply. Consult your wireless carrier for details about your messaging plan.

(k) Opt-out and support. Recipients of messages sent through the Service may opt out at any time by replying STOP to any message. For help, recipients may reply HELP or contact help@getcovent.com.

(l) Carrier disclaimer. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier.

Covent may send transactional SMS messages related to your account, including one-time passcodes, account verification codes, login alerts, security notifications, and other service-related communications. These messages are sent when you provide your phone number and request or consent to receive messages through the Service.

Program name: Covent.

Message types: Account verification, login codes, account notifications, security alerts, customer support, and service-related communications.

Message frequency: Message frequency varies based on your account activity and preferences.

Message and data rates: Message and data rates may apply. Consult your wireless carrier for details about your messaging plan.

Opt-out: Reply STOP to opt out of text messages.

Help: Reply HELP for help or contact help@getcovent.com.

Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

Covent may provide, enrich, import, skip trace, append, or display property, investor, buyer, owner, phone, email, address, and related contact information from public records, customer uploads, licensed data providers, and other data sources. This information is provided for business research and workflow purposes only.

No guarantee of accuracy or contactability. Covent does not represent or warrant that any contact data is accurate, complete, current, deliverable, callable, textable, active, owned by the listed person, or legally available for outreach. Contact data may be outdated, incomplete, incorrectly matched, reassigned, associated with a landline or VoIP line, or subject to carrier filtering, do-not-call restrictions, opt-out requests, or other legal or operational limits.

No implied consent. The fact that contact data appears in the Service, is provided by Covent, is returned by a skip trace, is included in a buyer or investor list, or is uploaded by you does not mean that the contact has consented to receive calls, text messages, emails, marketing messages, automated calls, prerecorded calls, AI-generated calls, or any other communication from you, your business, or Covent.

Your outreach decision. You decide whether to contact a person, which channel to use, what to say, when to send or call, and whether your use is lawful. Before using any contact data for outreach, you must independently verify that you have all required permissions, consents, licenses, registrations, and legal bases for that outreach.

Uploaded contacts. If you upload, import, sync, or otherwise provide contact data to the Service, you represent and warrant that you have the right to process that data through the Service and to use it for the outreach you initiate. You are responsible for maintaining records showing the source of the data, any applicable consent, and any opt-out or do-not-contact status.

Covent-provided contacts. If the Service surfaces buyer, investor, owner, or other contact data for your potential use, you remain solely responsible for determining whether and how you may contact that person. Covent does not grant, transfer, or certify consent on behalf of any contact unless a feature expressly states that the contact has opted in to a specific Covent marketplace or communication program.

Suppression and platform controls. Covent may suppress contacts, block messages, throttle campaigns, restrict calling, disable numbers, require additional verification, require consent attestations, or suspend communication features when we believe usage may create legal, carrier, deliverability, security, data-provider, reputational, or platform risk. These controls are protective measures only. They do not make Covent responsible for your outreach decisions and do not guarantee compliance.

If you use the Service to apply for A2P 10DLC registration or related carrier approvals, you authorize Covent to prepare, generate, revise, and submit registration materials on your behalf using the information and documents you provide, upload, or confirm. These materials may include your business profile, contact details, website content, privacy disclosures, terms links, sample messages, opt-in language, campaign descriptions, and other supporting materials reasonably requested by Twilio, The Campaign Registry, mobile carriers, vetting providers, or similar third parties.

You acknowledge that, for registration and verification purposes, Covent may create standardized or templated business web pages, policy pages, or other compliance-facing materials associated with your business or brand. These materials are intended to support carrier or vendor review, may be hosted at unique URLs, and may not fully reflect your public marketing site, current operations, or every aspect of your business. By using the A2P registration workflow, you consent to our creation and use of these materials for registration-related purposes.

You are responsible for ensuring that the business information you provide or confirm is accurate and that you have the right to authorize Covent to act as your preparer or submitter. If a registration reviewer requests clarifications, corrections, or additional information, you authorize us to use, re-submit, and supplement your materials as reasonably necessary to complete the review process.

You further authorize Covent and its service providers to analyze documents you upload for registration or identity verification, including IRS EIN letters and related business records, using automated systems and third-party vendors. You acknowledge that registration materials and supporting data may be disclosed to Twilio, The Campaign Registry, carriers, vetting providers, and other compliance vendors as needed to process, support, or maintain your registration. For more detail on how we handle this information, see our Privacy policy and Business SMS registration guide.

This section is critical. You must read and understand it before using any photo enhancement, virtual staging, or AI imagery feature of the Service.

(a) Scope. The Service includes optional features that use artificial intelligence and machine learning to modify, enhance, or generate property photographs and other visual content (collectively, “AI Imagery”). These features may include, but are not limited to, exposure and white-balance correction, sky and landscape replacement, decluttering, object removal or replacement, virtual staging, and renderings depicting a property’s potential condition after improvements (surfaced as an “AI Renovated,” “Conceptual Rendering,” or similar view).

(b) AI Imagery is illustrative, not a photograph. AI Imagery is generated algorithmically and is intended to illustrate possibilities, not to depict the present condition of a property with photographic accuracy. AI models can introduce visual artifacts, alter or remove details, conceal defects, and produce results that materially differ from the underlying property. Covent does not review, approve, or verify any AI Imagery generated through the Service and makes no representation or warranty that AI Imagery is accurate, realistic, free from bias, or appropriate for any particular use or audience. Where the Service exposes a “Renovated” or “AI” mode, the resulting outputs are conceptual renderings; the property does not currently appear as shown in those outputs.

(c) You are the publisher. As between you and Covent, you are the author and publisher of any AI Imagery you generate, save, display, share, transmit, distribute, or otherwise use, including on storefronts, public listing pages, MLS listings, marketing emails, social posts, presentations, or any third-party platform. You are solely responsible for the use, distribution, and presentation of AI Imagery and for ensuring that your use complies with all applicable laws, real estate advertising rules, MLS rules, and the codes of ethics of any professional organization to which you belong, including, where applicable, the National Association of REALTORS® Code of Ethics (Article 12 and Standard of Practice 12-10) and any analogous state or local rules requiring a true picture in advertising.

(d) Mandatory disclosure on every published image. If you publish, display, distribute, or transmit AI Imagery to any third party — including buyers, sellers, investors, agents, lenders, MLS subscribers, or members of the public — you must include a clear and conspicuous disclosure on or immediately adjacent to each AI Imagery output. The disclosure must (i) state that the image has been digitally altered, AI-enhanced, AI-generated, virtually staged, or is a conceptual rendering, as applicable; (ii) be legible to an ordinary viewer at the size the image is displayed; and (iii) where required by law, be accompanied by a public link, URL, or QR code that allows the viewer to access the original, unaltered image without authentication. The Service may surface default labels (for example, an “AI” badge alongside a Renovated view) and may attach a public link to the original photograph; you remain responsible for confirming that your disclosure and original-image access satisfy the laws of every jurisdiction where the imagery is shown.

(e) California listings. California Business and Professions Code section 10140.8 (added by AB 723, effective January 1, 2026) requires real estate brokers and salespersons, and any person acting on their behalf, to provide a reasonably conspicuous disclosure on or adjacent to any image that has been altered through photo-editing software or artificial intelligence to add, remove, or change elements of a property, and to provide public access to the original, unaltered image. Pure exposure, white-balance, sharpening, color-correction, cropping, and similar adjustments that do not change the representation of the property are exempt; alterations to sky, landscape, fixtures, finishes, furniture, façade, floor plans, or other elements of the property are not exempt. If you market California real property, or if your audience may include California viewers, you are responsible for ensuring full compliance with section 10140.8, including the original-image access requirement and any MLS-specific implementation rules.

(f) Acknowledgment of risk. You acknowledge that the use of AI Imagery in connection with marketing, advertising, or selling real property carries inherent legal, regulatory, and reputational risk. This includes risk of consumer claims and regulatory action for misrepresentation, fraud, unfair or deceptive acts or practices (including under Section 5 of the Federal Trade Commission Act, California Business and Professions Code section 17200 and section 17500, and analogous state UDAP and false-advertising statutes), breach of contract, rescission, statutory disclosure violations, license discipline, MLS sanctions, and ethics complaints. By enabling, generating, saving, or distributing AI Imagery through the Service, you knowingly and voluntarily assume these risks.

(g) Prohibited uses. You may not use AI Imagery features to (i) conceal, minimize, or omit a known material defect in a property; (ii) misrepresent square footage, structural condition, finishes, or any feature that requires permitting or inspection; (iii) generate imagery of a property you do not have the legal right to market; (iv) generate imagery that includes the likeness of an identifiable person without their consent; (v) market a property in a jurisdiction where you are not licensed to do so or where unlicensed advertising of the property is prohibited; or (vi) produce content that is deceptive, fraudulent, defamatory, infringing, or otherwise unlawful. AI Imagery features are not a substitute for the disclosures, agency relationships, and licensure required by your jurisdiction.

(h) Indemnification. Without limiting Section 8, you agree to defend, indemnify, and hold harmless Covent from and against any claim, loss, damage, fine, penalty, judgment, settlement, or expense (including reasonable attorneys’ fees) arising out of or related to: (i) AI Imagery you generate, save, publish, or distribute through the Service; (ii) your failure to disclose AI enhancement or generation, or to provide access to the original, unaltered image, as required by law, contract, MLS rule, or professional code of ethics (including, where applicable, California Business and Professions Code section 10140.8); (iii) any allegation that AI Imagery you used misrepresented the condition, features, or characteristics of a property, or concealed a defect; or (iv) any third-party intellectual property, publicity, or privacy claim arising from inputs you supplied to the AI features or outputs you used.

(i) Service-level controls. Covent may, at its discretion, add visible labels, watermarks, or embedded provenance metadata to AI Imagery, retain and serve the original photograph at a public URL for compliance purposes, modify or remove AI features, restrict access to AI Imagery features, or require additional disclosures or attestations to comply with applicable law, carrier policies, third-party platform requirements, or its own risk-management policies. Covent has no obligation to retain, deliver, or restore AI Imagery and may revoke access to AI outputs without notice.

(j) No legal advice. The information in this Section 4.6 and any in-product compliance hints, default disclosures, or template language are informational only and do not constitute legal advice. Laws and MLS rules governing AI Imagery vary by jurisdiction and change frequently. Consult a licensed real estate attorney in your jurisdiction before relying on any default disclosure or template provided by the Service.

If you use the Service to send commercial email, you must comply with the CAN-SPAM Act. This includes: (a) using accurate header information and subject lines, (b) identifying messages as advertisements where required, (c) including a valid physical postal address, (d) providing a clear and conspicuous opt-out mechanism, and (e) honoring opt-out requests within ten (10) business days.

You are responsible for maintaining your own internal Do Not Call list and for honoring all requests from individuals who ask not to be contacted. You must register with and regularly scrub your contact lists against the National Do Not Call Registry maintained by the Federal Trade Commission, as well as any applicable state-level Do Not Call registries. The Service may provide tools to assist with DNC management, but the legal obligation to comply rests solely with you.

You agree not to: (a) use the Service for any unlawful purpose, including sending unsolicited communications in violation of applicable law; (b) send messages that are harassing, threatening, abusive, or fraudulent; (c) misrepresent your identity or the purpose of your communications; (d) use the Service to engage in robocalling or automated dialing to numbers without consent; (e) spoof caller ID or use deceptive caller identification; (f) circumvent any rate limits, usage caps, or technical restrictions of the Service; (g) share, resell, or sublicense your account access; (h) use the Service to compile data for purposes unrelated to your legitimate business activities; (i) use contact data without honoring applicable consent, opt-out, do-not-call, unsubscribe, or suppression requirements; (j) attempt to bypass any compliance, deliverability, velocity, suppression, or contact-quality control in the Service.

We reserve the right to monitor usage patterns and to suspend or terminate accounts that we reasonably believe are in violation of these Terms or applicable law. This monitoring is a good-faith effort to maintain platform integrity and does not constitute an obligation or guarantee of compliance oversight.

Nothing in these Terms creates a partnership, agency, joint venture, employment, or similar relationship between you and Covent. You may not represent to any third party that Covent is the sender of your campaigns, your telemarketing agent, or your legal compliance advisor.

This section is critical. You must read and understand it before exporting data from, or integrating with, the Service. Covent’s property, investor, contact, buyer, and market data (collectively, “Platform Data”) is proprietary to Covent and is made available only for your internal, private business use.

(a) Permitted use. You may use Platform Data, including data obtained through CSV exports, reports, downloads, API responses, or any other output of the Service, solely for your own private and internal business operations. This includes contacting investors you have a legitimate interest in working with, evaluating deals, and managing your own transactions.

(b) No resale or redistribution. You may not sell, license, sublicense, rent, lease, trade, publish, share, syndicate, transfer, or otherwise redistribute Platform Data, in whole or in part, whether in original, modified, derived, or aggregated form, to any third party. This restriction applies to data obtained from any feature of the Service, including but not limited to investor prospecting exports, skip tracing results, property records, buyer lists, and market insights.

(c) No competitive use. You may not use Platform Data, the Service, or any API, feed, or other output of the Service to build, train, enrich, or operate any product, dataset, database, model, or service that competes with Covent or that is made available to third parties. You may not use Platform Data to seed, supplement, or augment a competing offering, and you may not provide Platform Data to a competitor of Covent under any circumstance.

(d) API and integration restrictions. Access to the Service through any API, webhook, integration, or programmatic interface is granted solely for use within your own business operations. You may not use the API or any integration to mirror, replicate, warehouse, or redistribute Platform Data to any third party or to any end user other than authorized users of your own account. You may not create a pipeline, feed, or downstream product that republishes or resells Platform Data. Rate limits, usage caps, and quotas are part of the API license and may not be circumvented.

(e) No scraping or automated extraction. You are strictly prohibited from scraping, crawling, harvesting, spidering, indexing, or otherwise extracting data from the Service or any Covent website by automated or manual means outside of features expressly made available for that purpose. You may not use bots, scripts, headless browsers, screen scrapers, data miners, or any other automated tool to access, copy, or collect Platform Data or Service content. This prohibition applies equally to our authenticated application, our marketing site, our storefronts, and any public-facing surface of the Service.

(f) No circumvention. You may not take any action designed to evade, disable, bypass, or work around technical, contractual, or operational measures intended to protect Platform Data or enforce these restrictions, including but not limited to rate limits, usage caps, export limits, access controls, authentication mechanisms, CAPTCHAs, or fingerprinting and bot detection. You may not coordinate with others to split, distribute, or parallelize data collection in a manner intended to defeat these measures. Use of rotating IP addresses, proxy networks, headless browsers, or multiple accounts to aggregate access beyond the limits of a single account is expressly prohibited.

(g) Detection, monitoring, and enforcement. Covent actively monitors usage patterns, export volumes, API activity, and account behavior to detect violations of this section. We use a combination of automated systems, fingerprinting, anomaly detection, and manual review. We reserve the right to investigate suspected violations, including by reviewing logs, export history, and account activity, and to share findings with law enforcement, carriers, data providers, or other affected parties where appropriate.

(h) Consequences of violation. Any violation of this section is a material breach of these Terms and may result in immediate suspension or permanent termination of your account without refund, forfeiture of purchased credits and promotional balances, revocation of API keys and integrations, and a permanent ban of the individuals, entities, and affiliates involved from accessing the Service in the future. We reserve the right to pursue injunctive relief, damages, disgorgement of profits, and attorneys’ fees, and to report violations to law enforcement and regulators.

(i) Upstream provider restrictions. Platform Data includes data licensed from third-party data providers. Your use of Platform Data is subject to any additional restrictions imposed by our data providers that we make available to you or that are reasonably necessary for Covent to comply with its agreements with those providers. We may modify, restrict, suppress, or discontinue any data field, dataset, or source, or require you to cease a particular use of Platform Data, where reasonably necessary to comply with provider requirements or applicable law.

(j) Survival. The restrictions in this Section 7.5 survive termination of your account and these Terms and continue to apply to any Platform Data in your possession after your account ends. Upon termination for a violation of this Section, you must promptly delete all Platform Data in your possession or control and, upon request, certify deletion in writing.

Covent is not a consumer reporting agency. Covent is not a “consumer reporting agency” as defined by the Fair Credit Reporting Act (“FCRA”), 15 U.S.C. § 1681 et seq., and no data made available through the Service, including Platform Data, property records, contact information, skip tracing results, and buyer or investor information, constitutes a “consumer report” under the FCRA.

Prohibited purposes. You may not use the Service or any data obtained through the Service, in whole or in part, as a factor in establishing or evaluating any person’s eligibility for: (a) credit or insurance to be used primarily for personal, family, or household purposes; (b) employment purposes, including hiring, promotion, reassignment, or retention; (c) housing, including tenant or rental screening; (d) a government license or benefit; or (e) any other purpose that would require a permissible purpose under the FCRA or cause any data obtained through the Service to be treated as a consumer report. You also may not use data obtained through the Service in violation of the Gramm-Leach-Bliley Act, the Driver’s Privacy Protection Act, or any similar federal or state law governing regulated categories of personal data.

Your certification. By accessing the Service, you certify that you will not use any data obtained through the Service for any purpose described above, and that you will not share data obtained through the Service with any third party who you know or have reason to believe intends to use it for such a purpose.

Consequences of violation. Any use of the Service or data obtained through the Service for a purpose prohibited by this Section 7.6 is a material breach of these Terms and may result in immediate suspension or termination of your account without refund. The restrictions in this Section 7.6 survive termination of your account and these Terms.

You agree to defend, indemnify, and hold harmless Covent, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law, regulation, or third-party right, including but not limited to the TCPA, TSR, CAN-SPAM Act, or any state telemarketing or privacy law; (d) any communication you send or initiate through the Service; (e) any data you upload, store, import, sync, export, enrich, skip trace, or process through the Service; (f) any contact data, buyer data, investor data, skip tracing result, or Platform Data you use for outreach; (g) any claim by a third party that your use of the Service caused them harm.

Without limiting the foregoing, you specifically agree to indemnify and hold harmless Covent from and against any claims arising out of or related to: (h) your use or misuse of any document generated by a Lead Magnet in an actual real estate transaction; (i) any reliance on generated documents as legal advice; (j) your failure to obtain independent legal counsel before using any generated document; (k) your violation of any state or local wholesaling law, licensing requirement, or real estate regulation in connection with documents generated by the Service; (l) your generation, publication, or distribution of AI Imagery through the Service, including any failure to disclose AI enhancement to viewers as required by Section 4.6; (m) your decision to contact any person using data provided, enriched, imported, skip traced, or displayed through the Service; (n) your failure to verify contact permission, honor opt-outs, scrub do-not-call lists, or maintain consent records; (o) any use of the Service or Platform Data for a purpose prohibited by Section 7.6, including any consumer reporting or FCRA-regulated purpose; (p) any claim that content you uploaded or published through the Service, including listing photographs, videos, and other media, infringes or misappropriates any third party’s intellectual property, publicity, or privacy rights.

This obligation includes claims brought by message recipients, regulators, carriers, attorneys general, or other governmental authorities, including claims alleging that Covent is directly or vicariously liable for your communications. You will reimburse Covent for all resulting costs, including settlements, judgments, fines, penalties, and reasonable attorneys’ fees to the maximum extent permitted by law.

This indemnification obligation survives termination of your account and these Terms.

THE SERVICE IS PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS. COVENT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, COVENT DOES NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY DATA PROVIDED THROUGH THE SERVICE, INCLUDING PROPERTY RECORDS, CONTACT INFORMATION, OR SKIP TRACING RESULTS, IS ACCURATE, COMPLETE, CURRENT, DELIVERABLE, CALLABLE, TEXTABLE, OR LEGALLY CONTACTABLE; (D) ANY CONTACT HAS CONSENTED TO RECEIVE COMMUNICATIONS; (E) YOUR USE OF THE SERVICE WILL COMPLY WITH APPLICABLE LAWS OR REGULATIONS; (F) THE SERVICE WILL DETECT OR PREVENT ALL UNLAWFUL COMMUNICATIONS.

Property and contact data available through the Service originates from third-party sources including public records and licensed data providers. We do not independently verify this data and make no guarantees regarding its accuracy or completeness.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COVENT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

COVENT’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO COVENT DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Without limiting the foregoing, Covent is not liable for statutory damages, regulatory penalties, or third-party claims arising from communications that you send, schedule, or initiate through the Service, including claims asserted directly against Covent under agency, vicarious liability, or similar legal theories.

(a) Subscription fees and automatic renewal. Subscription fees are billed in advance on a monthly or annual basis at the rate specified for your selected plan. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD (MONTHLY OR ANNUALLY, AS APPLICABLE) UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. By enrolling, you authorize Covent to charge your designated payment method the then-current subscription fee at the start of each renewal period. All fees are in U.S. dollars. Paid subscription charges begin at checkout for the selected plan. We will send you an annual reminder that your subscription is set to automatically renew, including the current charge amount and how to cancel.

(b) Usage-based charges. The Service includes usage-based charges for SMS messages, phone calls, emails, call recordings, skip traces, and other per-unit services. These charges are deducted from your extra-credit balance as consumed after any included monthly credits are used. Current per-unit rates are displayed in the Service and in your billing settings. Usage charges are final once a communication has been initiated, regardless of delivery outcome.

(c) Extra credits and auto-reload. You may purchase extra credits to fund usage-based services after included monthly credits are used. If you enable auto-reload, your default payment method will be charged automatically when your credit balance falls below your configured threshold. Enabling auto-reload requires your separate, express consent and constitutes your authorization for recurring automatic charges until you disable it. You may disable auto-reload at any time through your Account Settings without canceling your subscription. Auto-reload transactions are final and non-refundable. You are solely responsible for managing your auto-reload settings. User-purchased credits do not expire while your account is active. Upon account closure, you may request a refund of your remaining user-purchased credit balance (minimum $5.00) within thirty (30) days. Promotional, bonus, or complimentary credits are non-refundable and have no cash value. After thirty (30) days, unclaimed credits are forfeited.

(d) A2P registration and compliance fees. Use of SMS features requires A2P 10DLC registration, which includes a one-time application fee and per-campaign registration fees. These fees cover third-party costs (The Campaign Registry, carrier vetting) and are non-refundable regardless of registration outcome. Additional recurring compliance fees imposed by carriers or regulatory bodies may be passed through at cost.

(e) Taxes. All prices exclude applicable taxes, regulatory surcharges, and government-imposed fees. You are responsible for all such taxes and levies. Where required by law, applicable taxes will be added to your invoices.

(f) Payment method. You must maintain a valid payment method on file for all paid plans. You authorize us to charge your payment method for all fees incurred under these Terms. If your payment method expires or is declined, you remain responsible for all uncollected amounts.

(g) Failed payments. If a subscription payment fails, we will reattempt the charge up to five (5) times over fourteen (14) days. During this period, your account transitions through tiered access levels: full access (Days 0–7), read-only (Days 8–14), suspension (Day 15+), and termination with data deletion (after Day 60 of suspension). You will receive email notifications at each stage. You may reactivate your account at any time before data deletion by updating your payment method and paying all outstanding balances. See our Billing policy for the complete escalation timeline.

(h) Price changes. We may modify subscription pricing, usage rates, or fee structures with at least thirty (30) days’ written notice. Price changes take effect at the start of your next billing cycle. For annual subscribers, changes take effect at the next annual renewal. The notice will include the new price, the effective date, and instructions for how to cancel if you do not agree. If you do not cancel before the price change takes effect, your continued subscription constitutes acceptance of the new price. Carrier pass-through fees (including A2P/10DLC fees and carrier surcharges) may change without advance notice, as these fees are set by third-party carriers and are outside our control.

(i) Refunds. Subscription fees, usage charges, purchased credits, and A2P registration fees are generally non-refundable. Our complete refund terms are set forth in our Billing policy, which is incorporated into these Terms by reference.

(j) Chargebacks. You must contact us at help@getcovent.com before filing any chargeback or payment dispute with your financial institution. Filing an unauthorized chargeback may result in immediate account suspension, forfeiture of purchased credits, account termination, and collection of the disputed amount plus associated fees.

(k) Billing receipts. We will send you an electronic receipt after each charge to your payment method, including the charge amount, a description of the service or credits purchased, and instructions for how to cancel or modify your subscription.

(l) Consent records. We retain records of your subscription enrollment consent, auto-reload authorization, and auto-renewal acknowledgment for a minimum of three (3) years or one (1) year after termination of your account, whichever is longer, as required by applicable law.

You retain ownership of all data you upload or create through the Service (“Your Data”). By using the Service, you grant Covent a limited, non-exclusive license to process Your Data solely for the purpose of providing and improving the Service.

License for published content. Where you use features that make content publicly available — including storefronts, public listing pages, shared links, campaigns, and embeds — you additionally grant Covent a non-exclusive, worldwide, royalty-free license to host, store, reproduce, adapt for technical display purposes, publicly display, distribute, and transmit that content, including listing photographs, videos, floor plans, and other media, at your direction and for as long as the content remains published through the Service, plus a reasonable period for removal and any retention required by law.

Your content warranty. You represent and warrant that you own or have obtained all rights, licenses, consents, and permissions necessary to upload Your Data to the Service and to grant the licenses above, and that Your Data does not infringe or misappropriate any third party’s intellectual property, publicity, or privacy rights. Covent may remove or disable access to content it reasonably believes to be infringing, as described in Section 12.6.

Upon request, we will provide an export of Your Data in a standard format. Upon account termination, Your Data will be retained for ninety (90) days and then permanently deleted, unless longer retention is required by law.

Platform Data is not Your Data. “Your Data” does not include Platform Data (as defined in Section 7.5), even where Platform Data is surfaced, displayed, downloaded, or exported through the Service in the form of CSV exports, reports, API responses, or other output. Platform Data remains proprietary to Covent and your use of it is governed by Section 7.5, including its resale, redistribution, and anti-scraping restrictions, notwithstanding anything in this Section 12.

The Service, including its software, applications, design, user interface, text, graphics, logos, trademarks, documentation, and all related intellectual property rights, is owned by Covent or its licensors and is protected by copyright, trademark, trade secret, and other intellectual property laws. Platform Data is additionally protected as a proprietary compilation and database, and your use of it is governed by Section 7.5.

Subject to these Terms, Covent grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during your subscription. No rights are granted to you except as expressly set forth in these Terms. You may not use Covent’s name, logos, or trademarks without our prior written consent.

If you provide feedback, suggestions, or ideas about the Service, you grant Covent a perpetual, irrevocable, royalty-free license to use them for any purpose without obligation or compensation to you.

Covent respects the intellectual property rights of others and responds to notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. § 512. This section applies to content uploaded or published through the Service, including listing photographs, videos, floor plans, and other media displayed on storefronts and public listing pages.

(a) Takedown notices. If you believe content available through the Service infringes your copyright, send a written notice to our designated copyright agent at help@getcovent.com with the subject line “DMCA takedown notice.” Your notice must include: (i) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (ii) identification of the copyrighted work claimed to be infringed; (iii) identification of the allegedly infringing material and information reasonably sufficient to locate it (such as the URL); (iv) your name, address, telephone number, and email address; (v) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

(b) Removal. Upon receipt of a valid takedown notice, we will remove or disable access to the identified material and make a reasonable effort to notify the user who uploaded it.

(c) Counter-notices. If your content was removed and you believe the removal was a mistake or misidentification, you may send a counter-notice to the same address containing: (i) your physical or electronic signature; (ii) identification of the removed material and its location before removal; (iii) a statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification; and (iv) your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for your judicial district (or, if outside the United States, any judicial district in which Covent may be found) and that you will accept service of process from the person who filed the original notice. We may restore the material in ten (10) to fourteen (14) business days unless the original complainant notifies us that they have filed a court action seeking to restrain the alleged infringement.

(d) Repeat infringers. We will terminate, in appropriate circumstances, the accounts of users who are determined to be repeat infringers.

(e) Misrepresentation. Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing, or that material was removed by mistake, may be liable for damages, including costs and attorneys’ fees.

We may suspend or restrict your access to the Service without prior notice if: (a) your payment is overdue by more than seven (7) days; (b) you violate these Terms, our Acceptable Use Policy, or applicable law; (c) your usage poses a security risk or may harm other users or the Service; (d) your A2P registration is revoked or suspended by carriers or TCR; (e) your outreach generates elevated opt-outs, complaints, spam reports, carrier filtering, provider warnings, data provider concerns, or other risk signals; or (f) required by law, regulation, or court order. We will provide reasonable notice before suspension when practicable, except where immediate action is required. Suspension does not relieve you of your obligation to pay outstanding fees.

Either party may terminate these Terms at any time with thirty (30) days’ written notice. Covent may terminate your account immediately and without notice if we reasonably believe you have violated these Terms, engaged in unlawful activity, or pose a risk to the Service or other users.

Cancellation. You may cancel your subscription at any time by navigating to Account Settings and clicking “Cancel Subscription.” Cancellation is entirely self-service and does not require contacting support, calling a phone number, or completing any additional steps beyond clicking the cancel button. We will send you a cancellation confirmation email. Cancellation takes effect at the end of your current billing period; your plan features remain active until that date.

Upon termination: (a) your right to use the Service ceases at the end of your current billing period (or immediately for cause-based termination); (b) your subscription will not renew; (c) user-purchased credits remain available for refund request for thirty (30) days, after which unclaimed credits are forfeited; (d) your data will be retained for ninety (90) days and then permanently deleted, unless longer retention is required by law.

Sections 7.5 (Data Resale, Redistribution, and Anti-Scraping), 8 (Indemnification), 9 (Disclaimer), 10 (Limitation of Liability), 11 (Billing and Payments), 12 (Data Ownership), 15 (Governing Law and Dispute Resolution), and 15.5 (General Provisions) survive termination.

We may modify these Terms from time to time. If we make a material change, we will provide at least thirty (30) days’ notice before the change takes effect, by email to the address associated with your account, by notice within the Service, or by posting an updated version with a new effective date. Changes required by law or that address a security or operational risk may take effect immediately. The “last updated” date at the top of these Terms indicates when they were most recently revised.

Your continued use of the Service after the effective date of a change constitutes your acceptance of the revised Terms. If you do not agree to a change, you must stop using the Service and may cancel your subscription as described in Section 14.

(a) Governing law. These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of law principles.

(b) Binding arbitration. Except as provided in subsection (e), any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be seated in Cheyenne, Wyoming, and judgment on the award may be entered in any court of competent jurisdiction. The state and federal courts located in Laramie County, Wyoming have exclusive jurisdiction over any matter not subject to arbitration.

(c) Class action waiver. To the maximum extent permitted by law, you and Covent agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, mass, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of a class, collective, or representative proceeding.

(d) Opt-out. You may opt out of the arbitration agreement and class action waiver in subsections (b) and (c) by sending written notice to help@getcovent.com within thirty (30) days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.

(e) Carve-out for injunctive and equitable relief. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or the restrictions in Section 7.5 (Data Resale, Redistribution, and Anti-Scraping). Either party may also bring an individual claim in small-claims court for any dispute within that court’s jurisdiction.

(f) Delegation. The arbitrator has the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable, except that a court — and not an arbitrator — shall decide whether the class action waiver in subsection (c) is enforceable.

(a) Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect. If the class action waiver in Section 15(c) is found unenforceable as to a particular claim, that claim shall be severed and proceed in court, while all other claims remain in arbitration.

(b) Assignment. You may not assign or transfer these Terms or any of your rights or obligations under them, by operation of law or otherwise, without Covent’s prior written consent. Covent may freely assign these Terms, including in connection with a merger, acquisition, financing, reorganization, or sale of all or substantially all of its assets. These Terms bind and benefit the parties and their permitted successors and assigns.

(c) Force majeure. Covent is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, labor disputes, internet or telecommunications failures, carrier outages, third-party service disruptions, governmental action, or war.

(d) No waiver. Covent’s failure to enforce any provision of these Terms is not a waiver of its right to do so later. No waiver of any provision is effective unless in writing and signed by an authorized representative of Covent.

(e) Entire agreement. These Terms, together with our Privacy policy and Billing policy, each incorporated by reference, constitute the entire agreement between you and Covent regarding the Service and supersede all prior or contemporaneous understandings, whether written or oral.

(f) Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship.

(g) Notices. We may provide notices to you by email to the address associated with your account or by posting within the Service. You may provide notices to us at help@getcovent.com.

If you have questions about these Terms, contact us at: help@getcovent.com