Billing policy

This Billing Policy governs all charges, payments, credits, and financial obligations associated with your use of the Covent platform (“Service”). This policy is incorporated by reference into our Terms of service and should be read in conjunction with them.

By subscribing to a paid plan or purchasing credits, you agree to the billing terms described herein. All amounts are in U.S. dollars unless otherwise stated. “Covent” refers to Covent LLC, a Wyoming limited liability company.

Plan tiers. Covent offers the following subscription tiers: Go, Plus, and Pro. Current plan prices, included credits, investor load limits, and per-credit overage rates are shown on the Pricing page. Annual billing is available at a discounted rate for all plans.

Monthly billing. Monthly subscriptions are billed in advance on the same calendar day each month. Your billing cycle begins on the date you subscribe to a paid plan. Subscription fees are charged to your default payment method on file.

Annual billing. Annual subscriptions are billed as a single upfront payment covering twelve (12) months of service. Annual rates represent an approximate 17% discount compared to monthly billing. Annual subscriptions renew automatically on the anniversary of the initial purchase date.

Custom agreements. Some high-volume customers may have custom pricing, volume commitments, or negotiated terms documented in a separate order form or service agreement. In the event of a conflict between this Billing Policy and a signed custom agreement, that agreement controls.

In addition to subscription fees, the Service includes per-unit charges for communication and data services. Current rates are as follows:

Rate changes. Usage rates are subject to change with at least thirty (30) days’ written notice. Rate changes reflect underlying third-party cost adjustments (carrier fees, Twilio pricing, regulatory surcharges) and do not require plan cancellation to take effect.

Included allowances. Some plans may include monthly allowances for SMS messages, call minutes, or emails. Where an included allowance applies, eligible usage within that allowance does not draw from your extra-credit balance.

Extra-credit overages. Additional eligible communication usage is charged at the per-unit rates above against your extra-credit balance when sufficient credits are available. Auto-reload is optional, but if your credit balance is insufficient, the associated communication activity will not be executed until credits are purchased.

Credit balance. Extra credits are used to fund usage-based charges that exceed your plan’s included allowances. You may purchase extra credits at any time through the Service.

Minimum purchase. The minimum extra-credit purchase is displayed at checkout. Credits are added to your account immediately upon successful payment.

No expiration. User-purchased credits do not expire while your account is active and in good standing.

Non-transferable. User-purchased credits are non-transferable between accounts and cannot be redeemed for cash, applied to subscription fees, or used for any purpose other than funding usage-based charges within the Service.

Credits upon account closure. Upon account termination (whether voluntary or involuntary), you may request a refund of your remaining user-purchased credit balance within thirty (30) days. The minimum refundable amount is $5.00. Promotional, bonus, or complimentary credits are non-refundable and have no cash value. After thirty (30) days, unclaimed credits are forfeited.

Insufficient balance. If your credit balance is insufficient to cover a usage-based charge, the transaction will be declined and the associated feature (SMS, call, email) will not be executed. Covent is not liable for failed communications due to insufficient credits.

How it works. Auto-reload automatically purchases extra credits when your credit balance falls below a threshold you configure. When triggered, your default payment method is charged for the credit amount you specify.

Configuration. You control both the trigger threshold (e.g., “when credit balance is below 500 credits”) and the purchase amount (e.g., “buy 1,000 credits”). You may modify or disable auto-reload at any time in your billing settings.

Authorization. By enabling auto-reload, you authorize Covent to charge your default payment method automatically and without additional confirmation each time your balance drops below your configured threshold. Each auto-reload event will appear as a separate transaction on your payment method statement.

Non-refundable. Auto-reload transactions are final and non-refundable. Once credits are added to your account via auto-reload, they are subject to the same terms as manually purchased credits.

Failed auto-reload. If an auto-reload charge fails (e.g., expired card, insufficient funds), we will retry once after twenty-four (24) hours. If the retry fails, auto-reload is temporarily disabled and you will be notified by email. Service may be interrupted if your credit balance reaches zero.

Your responsibility. You are solely responsible for ensuring your payment method is valid and that your auto-reload settings are appropriate for your usage level. Covent is not liable for charges resulting from your auto-reload configuration, including charges that you consider excessive.

Requirement. To send SMS messages through the Service, your business must complete A2P 10DLC registration as required by U.S. wireless carriers and The Campaign Registry (TCR). This is a regulatory requirement, not a Covent policy.

Application fee. A one-time application fee of $100.00 is required to register your brand with TCR. This fee covers identity verification, brand registration, and initial vetting. The application fee is non-refundable regardless of the outcome of your registration.

Campaign fees. Each SMS campaign you register incurs a $15.00 fee covering TCR campaign vetting and carrier onboarding. Campaign fees are non-refundable, including if a campaign is rejected, suspended, or terminated.

Recurring fees. Carriers may impose recurring monthly fees for active campaigns, number verification, and compliance monitoring. These fees are passed through at cost and will appear on your invoices as line items. Covent does not mark up carrier-imposed fees.

No guarantee of approval. Covent does not guarantee that your A2P registration will be approved by TCR or any carrier. Registration decisions are made by TCR and the carriers based on their own criteria. If your registration is denied, you will not be able to send SMS messages through the Service until registration is approved.

Compliance obligations. Maintaining your A2P registration in good standing is your responsibility. Violations of carrier policies, TCPA, or TCR guidelines may result in campaign suspension, throughput restrictions, or registration revocation by the carriers, none of which entitle you to a refund of any fees.

Accepted methods. We accept Visa, Mastercard, American Express, and Discover credit and debit cards, plus ACH for supported U.S. bank accounts. Additional payment methods may be made available at our discretion.

Default payment method. Your default payment method is used for subscription renewals, extra-credit purchases, and auto-reload. You must maintain at least one valid payment method on file for all paid plans.

Updating payment information. You may update your payment method at any time through your billing settings. If your payment method on file expires, is declined, or your bank account becomes unavailable for ACH debit, you are responsible for updating it promptly to avoid service interruption. We will send card-expiration reminders when card data is available.

Automatic card updates. We use automatic card update services provided by Visa (Account Updater) and Mastercard (Automatic Billing Updater) to help keep your payment method current. If your card is reissued by your bank (e.g., due to expiration or replacement), your stored payment details may be updated automatically. This service is provided on a best-effort basis and does not guarantee that all card updates will be captured.

Payment processing. All payment processing is handled by Stripe. Your payment information is transmitted directly to Stripe and is not stored on Covent servers. Stripe’s terms of service and privacy policy govern the processing of your payment information.

Authorization. By providing a payment method, you authorize Covent and our payment processor to charge that payment method for all fees incurred under these terms, including subscription fees, usage charges, extra-credit purchases, auto-reload transactions, A2P registration fees, taxes, and any other amounts owed.

Invoices are generated for each subscription payment, extra-credit purchase, and usage billing cycle. Invoices are available in your account settings and are hosted by Stripe. We send an electronic receipt to the email address associated with your account after each charge, including the charge amount, a description of the service or credits purchased, and instructions for how to cancel or modify your subscription.

If you require specific invoice formatting for tax or accounting purposes (e.g., company name, tax ID, purchase order number), you may update your billing details in your account settings or contact us at help@getcovent.com.

Consent records. We retain records of your enrollment consent, auto-renewal acknowledgment, and auto-reload authorization for a minimum of three (3) years or one (1) year after account termination, whichever is longer.

Retry schedule. If a subscription payment fails, we will reattempt the charge up to five (5) times over fourteen (14) days using Stripe’s smart retry system, which optimizes retry timing based on the type of decline and likelihood of recovery. We may also align retries to common payroll dates to maximize recovery.

Tiered account restrictions. Failed payments trigger the following escalation:

Notifications. We will notify you by email at each stage: when payment fails (Day 0), before restriction (Day 7), when restricted (Day 8), before suspension (Day 14), when suspended (Day 15), and before data deletion (Day 53, seven days before termination). We may also send SMS notifications for restriction and suspension warnings if you have a phone number on file.

Reactivation. You may reactivate your account at any time before termination by updating your payment method and paying all outstanding balances. Upon reactivation, your account will be restored to full access. Reactivation after the data deletion date is not possible.

Upgrades. Plan upgrades take effect immediately. The price difference between your current plan and the new plan is prorated for the remainder of your current billing cycle. The full new plan rate applies starting with your next billing cycle.

Downgrades. Plan downgrades take effect at the start of your next billing cycle. No credits or refunds are issued for the difference between plans during the current period. Features and limits associated with your current plan remain available until the downgrade takes effect.

Cancellation. You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing cycle. Your plan features remain active until the billing period expires. If you believe there has been a billing error or have a billing concern, contact us at help@getcovent.com.

Inactive accounts. To help prevent customers from being billed for unused service, we may cancel a subscription if no login or product activity is recorded during the first thirty (30) days after signup, or if no product usage is recorded for three (3) consecutive months. We may notify you before cancellation and provide an opportunity to keep your subscription active.

Pausing. Eligible paid plans may be paused at a reduced maintenance rate. During a pause, your data is preserved but usage features are disabled.

All prices listed by Covent are exclusive of taxes unless otherwise stated. You are responsible for all sales tax, use tax, value-added tax, goods and services tax, withholding tax, and any other taxes, duties, or levies imposed by any taxing authority in connection with your use of the Service.

Where required by law, we will calculate and add applicable taxes to your invoices. If you are exempt from certain taxes, you must provide a valid exemption certificate to help@getcovent.com before the charges are incurred.

Regulatory surcharges imposed by telecommunications carriers (e.g., Universal Service Fund contributions, E911 fees, number portability charges) may be passed through as separate line items on your invoices.

If you believe any charge is incorrect, you must notify us in writing at help@getcovent.com within sixty (60) days of the charge date. Your notice must include the transaction date, amount, and a description of why you believe the charge is in error.

We will investigate and respond within five (5) business days. If we determine a billing error occurred, we will issue a credit or refund as appropriate. You remain obligated to pay all undisputed portions of any invoice while a dispute is pending.

Filing a chargeback or dispute with your bank or credit card company without first following this dispute process may result in account suspension and additional fees.

All fees are denominated and charged in U.S. dollars (USD). If your payment method is denominated in a different currency, your bank or card issuer will apply the exchange rate at the time of the transaction. Any currency conversion fees, international transaction fees, or cross-border charges imposed by your financial institution are your responsibility.

For billing questions, payment issues, or account inquiries, contact us at:

Email: help@getcovent.com

Covent LLC, a Wyoming limited liability company.